Frequently Asked Questions

What are the size dimensions for The Premium Mattress Topper?

Twin

Width: 38"
Length: 75"
Height: 3"

Twin XL

Width: 38"
Length: 80"
Height: 3"

Full

Width: 54"
Length: 75"
Height: 3"

Queen

Width: 60"
Length: 80"
Height: 3"

RV Short Queen

Width: 60"
Length: 75"
Height: 3"

King

Width: 76"
Length: 80"
Height: 3"

RV Short King

Width: 72"
Length: 75"
Height: 3"

RV King

Width: 72"
Length: 80"
Height: 3"

Split Head King

Width: 76"
Length: 80"
Height: 3"

What is the package size and weight of The Premium Mattress Topper?

Twin

Width: 14.6"
Length: 14.6"
Height: 20"
Weight: 15 lbs

Twin XL

Width: 14.6"
Length: 14.6"
Height: 20"
Weight: 18 lbs

Full

Width: 14.6"
Length: 14.6"
Height: 28.4"
Weight: 23 lbs

Queen

Width: 14.6"
Length: 14.6"
Height: 30.7"
Weight: 27 lbs

RV Short Queen

Width: 14.6"
Length: 14.6"
Height: 30.7"
Weight: 26 lbs

King

Width: 14.6"
Length: 14.6"
Height: 39.4"
Weight: 34 lbs

RV Short King

Width: 14.6"
Length: 14.6"
Height: 37.4"
Weight: 30 lbs

RV King

Width: 14.6"
Length: 14.6"
Height: 37.4"
Weight: 31 lbs

Split Head King

Width: 14.6"
Length: 14.6"
Height: 31.7"
Weight: 32 lbs

Why is keeping cool so important to a good night’s sleep?

Staying cool is vital to good sleep. Your body temperature naturally falls in the evening, signaling that it’s time for bed. A lower temperature also tells your body to produce melatonin, the sleep hormone. There’s no doubt that you get better sleep when you’re using a cooling mattress topper to stay cool and comfortable (not hot and sweaty). The American Sleep Foundation has even recognized temperature as the #1 disrupter of sleep.

What materials are used in The Premium Mattress Topper?

The reason we’re better than a memory foam mattress topper:

Cover: A hypoallergenic, breathable, washable polyester cover with adjustable straps and non-slip base to hold the topper securely in place.

Foam Top Layer: The top layer of the Topper is our signature Recovery Foam™. This is a high quality, high-density, US-Certipur certified viscoelastic foam that is free from harmful chemicals, no off gassing or strong odors and perfect for gently cradling even the most sensitive areas of your body without that “sinking, stuck” feeling.

Octaspring® Technology Layer: We use US-Certipur certified polyurethane foam in two distinct densities to create a zoned layer of all-foam springs for proper spinal alignment, comfortable cradling and maximum breathability so that the topper does not retain heat and sleep hot. There is no latex in any of our foams.

What makes The Premium Mattress Topper cooler than other mattresses and mattress toppers?

Our cooling mattress topper features our patented Octaspring® technology which is 8x more breathable than traditional foam. This natural airflow allows you to sleep cooler. We don’t use surface chemicals (which lose their cool once you’re on them) or put holes in our foam (which flatten out when you lay down) like other companies do in order to help you sleep at a healthy, cool temperature.

Are Dormeo® Mattresses, Toppers, and Pillows hypoallergenic?

Yes! Our products are hypoallergenic and latex free. All of our foams are Certipur Certified meaning they are free from harmful chemicals. Our mattresses, topper and pillows are a healthy sleep space so you can rest easy!

How long does it take Dormeo® products to ship?

Our products ship from Toronto, Ontario via CanPar. Shipping times are currently 5-7 days but we always hope to get it to you faster! For a more accurate estimated delivery date which is based on your zip code, please use the Delivery Date Calculator which is located above the Add to Cart button.

Why do we require that you use your Premium Mattress Topper for a minimum of 30 nights?

It generally takes that amount of time for your body to adjust to sleeping on a proper support surface. We want you to be fully satisfied with your product and ask that you give it a minimum of 30 nights before being eligible to return it within our 100 Night, Risk Free Trial.

How thick is The Premium Mattress Topper?

The Premium Mattress Topper is 3 inches thick. It starts with our signature Recovery Foam™ followed by our patented Octaspring® technology. They combine perfectly to cradle your body and offer superior support creating an unbelievably comfortable sleep space.

Is The Premium Mattress Topper machine washable?

Yes, you can throw the cover in the washing machine!

Can you use this on an adjustable bed?

Yes, our topper works great on an adjustable bed!

I’ve heard Dormeo® has a lower carbon footprint than other toppers. Is that true?

Yes, it is. Due to our Octaspring® technology, our Octaspring® layers use 50% less materials than regular foam creating less waste and use no metals which is better for the environment.

What's the firmness level of this topper?

The Premium Mattress Topper by Dormeo® is medium-firm, providing a good combination of support and comfort.

Will this topper fit under my fitted sheets?

The average pocket depth of regular fitted sheets is approximately 15 inches. Our topper is 3 inches thick, so if your mattress is under 12 inches thick then you should have no issue using your current fitted sheets. However, if your mattress is thicker than 12 inches, then you may need to purchase deep pocket sheets which can be found anywhere sheets are sold.

What is the warranty on the Premium Mattress Topper?

Your new Dormeo® topper has a 10-year limited warranty and the removable cover has a 1-year warranty for the quality and workmanship of the product. We will replace or repair your Dormeo® topper if it is defective due to faulty workmanship or materials.

For full warranty information, click here.

What is the refund policy on the Premium Mattress Topper?

Dormeo® Mattresses, Toppers, Protectors and Pillows have a 100-night, risk free trial starting from the delivery date. Sleep on your new Dormeo® Product for a minimum of 30 nights in your own home and if you are not completely satisfied you can request a full refund of the product purchase price.

For full refund information, click here.